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Services > CS & Reviews Management
Proactive Customer Service & Reviews Management
  • Brands who worked with us:
  • Increased rating from 3.4 to 4.5 stars
  • Improved conversion rates by 25%
  • Overturned negative reviews from 0% to >35%
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Become a Trusted Amazon, Lazada Or Shopee Seller

Drive more revenue

Turn your customer service into a sales center. We don’t only help you manage inquiries, we help you sell more.

Remove negative reviews

We manage the hard, tedious stuff. We work with your unhappy clients, getting them to overturn their negative reviews.

Foster Brand Loyalty

Build a connection with your customers. Let’s make your customers buy from you again and again and again.

Protect Seller Account Health

We’ll help you adhere to performance targets and required marketplace policies to avoid penalties.

Work ON Your Business

Make life easier, make your business better. Leave the legwork to us and focus on the overall growth of your business.

Why Choose Split Dragon to Manage Your CS and Reviews?


Stores Managed


Negative Reviews Overturned


Positive Reviews


Uplift on Orders

How much does Proactive Customer Service & Reviews Management cost?

Great question!

You see… Online reviews help your customers trust you, and in return, build trust in your business.

Empower your business with real time customer feedback. Make your online reviews count with Split Dragon.

Contact us to learn more. Plans start at $400 per month.


  • Guaranteed 100% response/resolution time within Amazon’s 24-hour SLA
  • Negative review takedowns
  • Review request optimization via manual communication and autoresponder tech
  • Continuous improvement of reviews and order-to-review conversion rate
  • Daily customer service rating review to ensure buyer satisfaction
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Shopee & Lazada

  • Get 90+% chat response rate
  • Guaranteed less than 25 mins chat response time
  • Daily CEM push notifications of up to 4 scenarios in Lazada & Shopee
  • 24 hours response time to product detail page questions
  • Monday-Sunday 10am-7pm at your local time coverage
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What's Our Process?

Step 1

Speak with our specialists

Customer satisfaction is critical to the success of your business. Our marketplace specialists will make sure that we are always on top of your customer service and online reviews to maintain a good relationship for your business.

Step 2

Pick a plan

Choose a plan that works for you. Split Dragon provides you with an online reputation and brand monitoring solution to help you easily manage online review sites and monitor what people are saying about your business.

Step 3

Get started

Boost your online reviews, retain more customers, and win new business with Split Dragon. We've helped many business owners get off the ground, and we'd like to help you too.

Satisfaction Guarantee

100% Satisfaction Guarantee

We want you to feel confident in every purchase you make with us, which is why we are offering a 100% satisfaction guarantee. If for any reason you’re not satisfied, contact our support within 30 days of receiving your deliverables and we’ll work with you to make it right!

What our customers say

Nick Aronoff Founder Greater Pacific Brands LLC

Split Dragon took over my Amazon CS within a week and showed me exactly how to tweak our feedback request flows. We agreed on an approach to mitigate/resolve negative reviews and have went from 4 stars to 5 stars within 2 months. All my SLAs have been met and a larger percentage of our orders are resulting in reviews. I didn’t realize how underoptimized I was until we started working together.

Khimi Cordero Lazada Seller

“Split Dragon is such a great help to my Business. It helps me to make my Customers more interested to my products and it leads me to make more sales A big thumbs up to Split Dragon!”

Most Common Questions

What's the benefit of having someone manage my reviews?

How does knowledge transfer work?

Get happy customers and reviews while you sleep

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